Bests & Worsts Reviews from Amazon

First off I'd like to say our Techinvorm has performed great. We were very happy with the purchase until this week At the bottom of water container there is a small compartment in which a floats sits. This compartment never dries out as such a green slime starts to grow on the side of the compartment like it would in an aquarium. We've used Vinegar and Dezcal to try and clean the machine. While the Dezcal may kill the bacteria it does not remove the buildup on the sides of the container. After each cleaning the green slime comes back faster and faster. After seeing this disgusting build up accumulate over the last 1 year we decided to try to clean the compartment. The metal cover over the float would not come off so we tried to remove the water container. The water container does not come off either. In the process we broke the glass tube that brings the boiling water up to the top. This should no big deal. With all our other appliance (Black and Decker Kitchen Aid, Frigidaire, Phillips) all we've had to do is call the service center and have the parts shipped out. This is not the case with Technivorm USA. They refuse to sell the parts. Worse since the repair is not a warranty issue Techiworm USA does not have any repair facilities, NONE ZIP ZERO. Our $300 is junk. We were told we would have to buy a new $300 machine. That is the last thing we would do. We've called every dealer we can find. Everyone of them has said the same thing. Sorry nothing we can do.