Bests & Worsts Reviews from Amazon

We purchased this cover from In the Swim for our Saltwater Pool. In less than 2 years the cover started dry rotting. Here is the correspondence from and to the warranty dept. Sent: Thursday, January 26, 2017 5:32 PM To: Cover Warranties <CWarranties@intheswim.com> Subject: RE: Pool Cover warranty customer number 5275501 Dear Warranty Dept, Thank you for your copy of the warranty. I have returned to you a copy of the original invoice, showing that we purchased from you a solar cover for the pool cover that was used religiously when the pool cover was not on the pool, so that negates the sun damage while being stored. Now for some background: We purchased this property in 2013 and completely renovated it in 2014, which included resurfacing the pool with marcite and changing the pool sanitizing system to saltwater with a salt cell and computer board from Hayward. This system, as you know, regulates the chlorine level and we keep it at 3ppm or less . In addition to that, my caretakers, who live next door in a house I also own, take a sampling of the water at least twice a week to Pinch – A – Penny in St. Augustine Florida to make sure the correct stabilizer, acid levels, etc. are correct. I can get paperwork from them to prove this, if I must. So that debunks the bubble damage theory you mentioned. The “tears or cracks caused by the claimant” is because the cover has gotten brittle to the touch and cracks when you grab it to unroll it on to the pool. Not worried about the fading, it’s Florida sun. I don’t have any animals near the cover, as it is a fenced yard. My only conclusion is that the material is inferior. I am not happy with how long this cover has lasted under ideal conditions and storage. This is not about the money, it is about the product. Please advise. Tim From: Cover Warranties [mailto:CWarranties@intheswim.com] Sent: Thursday, January 26, 2017 4:15 PM To: Tim and Lynne Subject: RE: Pool Cover warranty customer number 5275501 Dear Mr & Mrs. Campbell, Thank you for your recent inquiry. We have attached a copy of the warranty for your records. This also has your order information on it. A copy of the warranty was also included in the shipment We have had our specialists review the images and have determined that your cover is showing bubble damage. This would not be covered under the manufacturer’s warranty. The warranty does not cover the following: •Bubble Damage: This occurs when the bubbles on the solar cover start to fall off. This is a chemical problem and often caused from the pool water not being properly balanced. Sanitizer levels should be in the recommended range. •Fading or color bleaching out. •Tears, rips, or cracks caused by the claimant. •Damages caused by exposing the solar cover to the sun while removed from the pool (improper storage). •Damage caused by misuse or animals. We apologize for any inconvenience. Thank you, Warranty Dept. This is an inferior product. I am in the market for a pool heater. Needless to say I will not be buying from "In the Swim". The warranty on this product is as inferior as the solar cover itself. Don't waste your money.