Bests & Worsts Reviews from Amazon

i ordered several of the 4750 electric starts last fall. One of them arrived damaged in the box (Box undamaged). I called WEN and they were great about sending out a replacement motor mount and air cleaner.. After installing the new parts i tried starting it and the electric start would not work. after trouble shooting it turned out to be the starter solenoid as i swapped one from another GEN. Got that figured out but now no power coming from the panel.. and there was a small electric brush in the box that had come from the generator.. Now I am getting ready for the new season I call WEN ASKING for a replacement. The choices are I pay to ship it to them or i drive 240 mile rt to drop it at a service center....then drive the 240 mi trip again from Utah to Co to pick it up and hope they have all the bugs worked out... WEN seems to be using tactics to defer warranty claims and I am disappointed at the lack of help from the service center. If you live in a rural area like I do then you may want to consider buying from a local big box store that will replace your item in this scenario.