Bests & Worsts Reviews from Amazon

It might make more sense to review the "Initial Review" and then the "Update". Update: After submitting this review on Amazon yesterday, I forwarded it to various emails at Netgear (Arlo is made by Netgear). I received three phone calls and two emails attempting to help me with my situation. Two new complete add-on camera kits were shipped to me as RMAs along with a postage paid return label. All this arrived her within 24 hour of this original post. Customer service really stepped up once I was able to get beyond the first level of support. The BATTERY CHARGE RESOLUTION... The source of the charging problem was the Arlo power adapter (white rectangular box)... both the one that came with the original cameras and the replacement power adapter were bad. The original cables, camera and battery are all fine. The new power adapter that came with the RMA add-on camera charge the new cameras as well as my original cameras. I mentioned below that others suggested using a standard micro USB cable in place of the Arlo charging cable. I was told by a senior level Netgear support person that using a standard micro USB rather than the cable provided would not resolve any issue and in fact will not work. I believe this to be the case. I am leaving this reviewed as a one star in hopes that it may draw attention to my experience and help others. Having said that, I do really like the functionality of the cameras and software and I like the value of having no cloud storage fee. Now that Netgear stepped up and my issues are resolved, I would recommend this product with the caveat that customer service is lacking. I would give this product 4 stars. Initial Review: I loved this camera system for the first few months... until the batteries needed to be charged. I am now more than a month into this and a dozen calls into Netgear's Philipine's-based call center and still no resolution. After basic trouble shooting, I was told they would send a new USB charging cable and power supply. A week later, the cable came... still no charge to battery. After another call and another week, the power supply finally arrived... still no charge to battery. After another call, I was told that the cameras would be swapped out... a week later and no cameras, no email indicating that the cameras would be shipped. Several days later ANOTHER cable arrived (not sure why). Another call and I was told that no camera replacements were authorized and that I needed to further troubleshoot. We then upgraded the firmware... still no charge to battery. I was then told that one last step was to replace the batteries (two cameras = two batteries). A week later, ONE new battery arrived... new battery won't charge with new firmware, new cable and new power supply. At this point, it doesn't take a genius to determine that the issue is the camera hardware. Don't get me wrong, the steps seem logical but this should not take a month and a dozen calls. Yet another call to Netgear support and I was told that we needed to upgrade the firmware of the second camera before customer support could authorize and escalation of the case... so that it could be FURTHER reviewed by a more senior level support group to determine IF new camera's could be authorized. I was told I could not personally speak to anyone with the authority to order a replacement. I now have a month of frustration into this and the best I can hope for are RMA cameras and the cost to ship back all the stuff they sent me along with the faulty cameras. Hope you don't need support. I see that others had similar charging issues and were able to resolve by using a standard USB cable. That did not resolve my issue.