117
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ranked #235,473 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Did NOT even install
Do NOT purchase this product. I purchased it from Nero's web site, as a download. I tried repeated (unsuccessful) installation attempts. Each displayed the number "1158" and no other error text. I then contacted Nero.
I responded immediately, and thoroughly, to their requests for information. Finally, after more than a week without resolution, I reluctantly requested instructions for obtaining a refund.
Nero's exact response was as follows: "Thank you for your e-mail. Please be advised that we are unable to offer a refund, as defined by our terms of trade. These terms were accepted with the purchase of Nero from our website [...]."
If you have doubts about this review, try searching "Nero error 1158" for countless similar complaints.
I previously owned Nero 7 Ultimate. It was a great product. However, the company has now slid so far downhill that they will not even provide a refund for a product that fails to install.
Following Nero's final response, I immediately contacted my credit card company. They (American Express) were wonderfully helpful. If you purchase the product anyhow, and encounter similar issues, I suggest you also contact your credit card company.
This is the first time I've seen a product that fails to install. Further, the one or two complaints I've had, in the past 25 years, have been dealt with professionally. Even companies consisting entirely of a single developer have responded more appropriately. To see a company, like Nero, behave so unprofessionally is truly disappointing...and unexpected.
I truly hope they revise their approach towards customer service and return to their previous excellence.
October 2012 · Software