Bests & Worsts Reviews from Amazon

I'm giving this product a poor review for 3 reasons. 1. Operation - The lid only sometimes opens when you wave your hand over it. When it does, it opens half-way and it doesn't always close. 2. Construction - The manual open/close buttons cracked within 6 months. See photo where we put tape over the broken buttons. 3. Warranty - The warranty is disingenuous, introducing obstacles in an effort to get you to go away. After about 9 months, it started failing where the lid either wouldn't open or, if it did, would only open half-way. Then it was hit or miss whether it would close. I tried changing the batteries, turning it off and back on again. When I contacted the company about replacing the lid, I was told to give it a hard reset by taking out the batteries and leaving them out for 24 hours. What exactly is this supposed to accomplish? I could take the batteries out for 24 seconds and achieve the same result. Suffice to say, I did as instructed and much to my surprise...absolutely nothing changed. It still didn't work right...same problems as before. I contacted customer service again and they told me to mail the broken lid back and they would take a look at it, run it through a bunch of tests, etc. This tact is obviously just an obstacle to get the customer to go away knowing that the retail postage cost is prohibitive. Instead of paying to ship a broken lid across the country, I could just buy a new garbage can. I've decided not to mail the broken lid back because I'm not going to invest any more money into this garbage can or this company. This is the second garbage can I have owned from Ninestars. The first one broke, too, in the same exact ways. Based on my experiences and multiple reviews by other Ninestar owners, this company makes shoddy products that should be avoided.