Bests & Worsts Reviews from Amazon

We bought this chair for my Mother-in-law who is over 90 years old and has health and mobility issues. A long time ago I was told if you can't say something nice---well you know the rest---ok, here's the nice. The ONLY reason this item barely gets a 1 is for the prompt delivery. Here's the bad: Assembly was simple at first but upon completion,the lower left side of the footrest jammed into the arm assembly when reclining. This subsequently jammed the chair mechanism.We bought the "protection plan" and when dealing with those people they told us it was a manufacturing defect,and not their problem. So as far as service we can kiss another 50 bucks good bye. I pity the poor Yuppie-types whose idea of heavy maintenance is using a manual can opener. As a result of this jam, I had to go and get longer machine screws, (metric threads of course) and using washers to shim the chain's left arm to mount the chair to attain the proper clearances. I am less concerned about the money spent than the disapointment and irritation suffered by my wife and her mother. The chair works, BUT would I recommend this item to someone else? Emphatically H--L NO!! As far as the protection plan is concerned for the satisfaction they gave, I'd swap their service for a dog-----and shoot the dog. Amazon effective immediately, I boycotting your service for any item over $100.00 (if the item doesn't work,an uncomfortable but not painful loss) until you contact me by telephone or e-mail and we can discuss some compensation. I am not holding my breath.