Bests & Worsts Reviews from Amazon

The Tineco Floor ONE S5 was not a cheap or an impulsive purchase. I took my time asking friends for recommendations and researching which cleaner would do what I needed and reasonably priced. Tineco makes several different styles/models cleaner that does the same basic job. The main exception to this one and WHY I chose to spend over ONE HUNDRED dollars more than the model below it, is because of their advertised edge cleaning advantage against walls. The machine is advertised and includes a video with the product images, showing that it cleans the floor within one centimeter of the wall or object. THIS IS A LIE AND FALSE ADVERTISING! I have never spent this kind of money on any type of cleaner like this. The fact that it did not do as it was advertised is unacceptable. There were several inserts in the box and packaging that said to reach out to Tineco directly with any issues instead of the seller, so that is what I did. I called and spoke to a representative who told me to send a video showing that the machine was not cleaning within 1 cm to the edge, which I did (I've also included it with my review here). After several days of waiting, they emailed me back and apologized for the issue, then offered me a $20 gift card for bringing the problem to their attention. Also, I had to turn the machine on max power, for it to do a decent job on cleaning my floors. Absolute poor quality and EXTREMELY EXPENSIVE machine with even worse customer service! SAVE YOUR MONEY!!