Bests & Worsts Reviews from Amazon

I have a lot of magicJacks (5 of them) and wasn't too happy with the sound quality of the original magicJacks (no plus) but they were reliable on a fast computer. I loved the 2012 version magicJack Plus (I would give it 5 stars), they worked great, they were reliable and they sounded good most of the time. They only dropped calls if you tried to talk longer than 90 minutes on one call. I just upgraded to the new 2014 magicJack Plus and all I can say is they should have waited a few more years before releasing it. It is not reliable, the DTMF tones it generates won't work on most phone menus at banks and if the power fails, you have to unplug and re-plug the 2014 magicJack Plus a several times before it will connect to the VOIP service again. The DTMF problem can be fixed by high-level tech support but anyone that has used MJ Tech support knows how irritating it can be and how many circles and stupid things they have you do to your system before you get to talk to high-level support. If you have the original magicJacks that you have to keep plugged into the USB slot of your computer it might be worth the upgrade since the 2014 magicJack seems to work OK when plugged into the USB slot and the sound quality is much better than the USB only magicJacks. As of today, I can't recommend the 2014 magicJack Plus and urge anyone planning to switch to magicJack to buy the 2012 magicJack Plus version or wait until they fix the 2014 problems. I'm sending mine back and reactivating my old 2012 magicJack Pluses. Oh, almost forgot. The 2014 magicJack Plus does NOT currently have a wireless mode unless you maybe buy an external wireless card to install in it.