Bests & Worsts Reviews from Amazon

I really loved our diffuser that we ordered directly through YL, until it stopped working after less than 2 months of occasional use (we're talking like *maybe* used twelve times). I followed the troubleshooting tips as laid out in the operation manual, and when that did not help, I reached out to Young Living, since the diffuser carries a limited one year warranty. I was shocked (and quite irritated) to hear that a) I had to pay the return shipping when it seems they could easily produce a return shipping label and forward it via email and b) IF they deemed it was not my fault for the faulty diffuser, I would receive a new one for 4-6 weeks. Are you kidding me?! So, in order to get a working diffuser, I need to spend another $12 or so to ship it back (after having already paid about $60 less than two months ago) and then wait? On top of that news, the customer service rep was so rude during the entirety of our conversation. Between the rude rep and poor customer service, I'm beginning to wonder about YL...