Bests & Worsts Reviews from Amazon

First, this was my first blu-ray player. I did my research and most users really enjoyed the LG products over the less costly Samsung models. The model I was originally going to purchase was the LG BD570's predecessor. In the end I went with this LG model expecting one of the best products at this price value. I was unfortunately let down. Here was my issue: I purchased this player and the new Terminator Salvation DVD to test it out. The player was a breeze to hook up and I was excited to watch the movie. However, this is where the problem started. It would not play a blu-ray disc. The LG has a "home" screen as many blu-ray players do. In order to watch a movie, you select "movie." When doing that the player was stuck in what I will refer to as a loop. The player will flash to the beginning of the movie for a second or less, then flash back to the home screen. In order to actually watch the movie you would need to continually select "movie" until the actual DVD begins with the credits. During the FBI warning, rating, etc...it continually looped back to the home screen. Just to note, standard DVDs played without an issue. I thought perhaps this was a DVD problem, but another blu-ray DVD (Spaceballs) had the same issue although not as bad. I called LG tech support whom were very unhelpful. There idea of tech support and the only support they gave after both a phone call and an e-mail was to turn the machine off and turn it back on. I could have told them that that was likely not going to fix my issue. So, knowing that something is wrong with the player I assumed I had a bad apple and returned it for the same model. After hooking up the new one, it had the same issue. Also this issue was not firmware since there are no firmware updates for this model. I checked both the wireless network connection of the player and online. After two of these models having the same issue, I returned the second and actually purchased the Sony S570 model. After hooking that one up, both of the blu-ray movies I was attempting to play worked flawlessly, thus confirming my belief that both of the LG models were poorly made and not functioning as expected. With that being said, if you choose to purchase this model, here are my pros and cons: Pros: - Very easy to set up - Wireless network was easy to set up and worked well - As silly as it sounds, I liked the remote. - Network options (Netflix and Pandora) Cons: - Issues playing blu-ray discs - Very slow load times (which were confirmed when experiencing the Sony load times which were about half) - Cost (the Sony is $30 less in most places) - I did not like the flip down front Overall, I wanted this player to be great based on what people were saying about LG models, but it didn't. The Sony model I ended up with has all of the same functionality, short of Pandora, at less cost. The Sony also functioned perfectly out of the box. I would recommend the Sony over this model, but it is your choice. I hope you don't get 2 bad apples like I did.