Bests & Worsts Reviews from Amazon

I know this is the highest rated mattress on Amazon, but it just is not working out for me. In terms of comfort, I really want to give the mattress itself 2 stars, but I bumped it up one star because Tuft and Needle has great customer service (from what I experienced so far). I purchased the mattress directly from Tuft and Needle, and I'm still within my 100 day trial period. I am pretty sure I'm going to tell them I don't want the mattress, in which case I'll try to update this and let you all know how that went. Here's what I don't like: -The mattress is SO firm. I tend to be a side-sleeper, and I wake up hurting in places that I didn't even know could hurt. I'm 125lbs and 27 years old... I shouldn't be hurting this badly after sleeping. I purchased a mattress topper that should be arriving in a couple days, I hope it helps, otherwise this was a $600 purchase definitely NOT well spent. To be fair, I've noticed that I don't hurt as much when I'm on my back, so maybe this mattress I will be more loved by "back sleepers." I feel like this mattress would be perfect if it had just a little bit more coziness/softness at the top. I'm really sad, because I wanted to love this mattress :( Side note: My significant other (a side-sleeper) wakes up in pain also. The other night we tossed and turned all night because we couldn't get comfortable Here's what I like: -100 day return policy if purchased through Tuft and Needle -The unpacking process is so cool/fun UPDATE: I am changing my rating to 1 star, because I've had this mattress probably slightly over 90 days now, so I can no-longer return it. I toss and turn all night, my shoulders and hips hurt. I purchased 2 mattress toppers to no avail. I recently spent a week on my grandparents cheap mattress and I slept better than I have in months..Sadly I came home to this Tuft and Needle mattress and I can't sleep again. Originally I had reached out to Tuft and Needle and informed them that I wished to take advantage of their "100 day" return policy.. At this time, I was provided with some places that I could try to donate my mattress to. Had I known that Tuft and Needle would leave all of the planning and annoying "donation" process up to me, I would have thought twice about dropping $600 on this mattress. I live in rural NH, and it was basically impossible to find a donation place that was willing to take my mattress. Not only this, but Tuft and Needle basically was like "good luck finding a place and figuring out how to get your mattress there! If you somehow happen to figure it all put within 100 days, then we will refund you!" Needless to say, I am a small 28 year old girl, without the means of picking up a mattress and transporting it by myself. I am so mad at Tuft and Needle, and I feel like their return policy is so misleading... They make it sound so easy, like they will set it up for you. Maybe it's easier in more-populated areas, but for me it was impossible. My original review had 3 stars.. Only hours after posting it, my review was completely drowned out and hidden by many "new" 5-star reviews. I am starting to wonder if all of the reviews here are fake. Originally, I was impressed with Tuft and Needle's quick responses to my emails, but they left me high and dry, and now I'm out $600 and getting the most miserable sleep of my life. Ugh.