Bests & Worsts Reviews from Amazon

I wanted a 24 port switch for my SOHO application. I have had good luck with Netgear in the past, so this was a logical choice for me. Unfortunately, that was a decision that I now regret. After about 45-60 days of use, I had network trouble. At the time I first troubleshooted the problem, I didn't consider the switch as the issue; however, after some time looking into it it became evident that it was the switch. As you can see from the image, ports 11 and 12 indicate the ports are active even though nothing is connected to it. Once I determined the cause of the issue, I called Netgear. While they said they would provide a replacement unit, they stated that I must first ship the unit back at MY expense. Even Nancy (Netgear Support Team Lead), was unwilling to make an exception by covering the shipping costs. If they truly stand behind their products (especially ones that have less than 60 days of use), I would expect that they would be willing to cover all shipping costs. For the record, if it had failed 90 or more days after use, I would be less concerned about the shipping costs. This will be the last Netgear product that I purchase.