Bests & Worsts Reviews from Amazon

Never had a bad experience until now. The Fire stick didn't work. Called service and talked to a rep who was hard to understand and it sounded like a party going on in the background. Finally, after a long time on the phone, he came to the conclusion that it didn't work. He told me to box it up and send it back to be fixed. I put everything back in the original box and sent it out. I recieved a email saying it was being sent back. I got the stick today. Just the stick. No remote. No cords. No nothing. Just the stick. I have always bragged to people about Amazons service, but I feel it's taken a step backwards lately. Maybe they just got to big and can't handle it. Getting help from someone you can understand and knows what they are talking about is getting harder. Amazon has issued me a credit to get another one. I will update this further when I get the new one. I just hope that service, not just pricing, has put them where they are.