156
people found this helpful, as of 2023
ranked #207,128 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Not Pleased!
We purchased the Petsafe wireless system in late Oct. 2009. The first collar we received did not work properly, so we were sent a new one. It would shock our dog sometimes when she was no where near the boundary. This was very confusing for her and us. When we recieved our new collar it worked for a while, but began doing the same thing. We noticed she no longer wanted to go outside. One morning my husband let her out without her collar, so I went to go out the door with it to put it on her, and it began shocking the first few steps out the front door. I called customer service and they walked me through a reset, but still the collar is not working. I wanted that collar replaced because it is suppose to be a lifetime warranty. I was told my warranty replacement cost was $45 for a new collar. This system has not worked properly since we received it. I was VERY unhappy with it's inaccuracy!!! I told the customer service representative that the system had been faulty since we purchashed it and I would not recommend it to anyone!
July 2011 · Pet Supplies