Bests & Worsts Reviews from Amazon

11 months ago, when I read the review of this product, I concluded that it was a great bargain that was likely to be defective when I received it or to fail a short time later. I trusted that the 12 month warranty would be protect me in that case, but I wondered if it would be worth the hassle if I had to use it. Fast forward: I really like the product. I brewed probably 300 cups of espresso and it worked well. Then it blew a gasket. When I called Jarden, who now owns the Mr. Coffee Brand, the customer service rep assured me that the product was manufactured at least 3 years ago and was therefore not in warranty. He had no interest in my purchase receipt, dated 11 months early. When I refused the steam expresso machine that he offered me as a "one time courtesy" and because the comparable unit was "not in stock" I went to the Mr. Coffee website and confirmed that it was indeed in stock, for purchase. When I refused the replacement and insisted that because I had purchased the unit less than a year ago, that the company should honor the warranty. The response was that the unit was not in stock, and they encouraged me to check back with them in 4-6 weeks. I'm sure many people give up at this point and the customer service objective of not paying warranty claim or paying them at a much reduced price is realized. I bought the product and the warranty. I didn't realize until I needed it that the warranty was not actually included. When I asked for it, I was told that I didn't really buy it. Interesting! I'm probably powerless to enforce the warranty. It's certainly not worth any more of my time to try. But I can avoid buying another Mr. Coffee device and I can tell many, many people about my experience. Caveat Emptor.