Bests & Worsts Reviews from Amazon

This was purchased for my grandmother who has been using a bread machine for 25+ years. She likes this machine because it makes more of horizontal loaf instead of a vertical one like so many other machines on the market. Upon arrival the machine looked great, but when she started baking in it, it wasn’t working properly. She called support as it is a brand new machine under warranty and they have given her the complete runaround, first asking if she stores her flour in plastic or glass, in the freezer, fridge or room temperature. She was asked to purchase a 5 pound bag of flour instead of using the bulk bags she buys (she never buys store bought bread, she makes all kinds of bread cinnamon rolls, dinner rolls, various breads all of the time! Why would she ever need a 5 lb bag?). They’ve also asked that she weigh her ingredients on a scale, she did, chill her water, she did, bake a white loaf (which she doesn’t eat) she did, all of the suggestions still yielding the same result. They have now sent her new paddles and upon baking that loaf it still isn’t cooking properly. Support is a nightmare. This has been going on for months and all she wants is what was paid for and expected upon purchase. Today she tells me she has to send the machine in so they can fix it and send it back still leaving her without a machine that works properly. I have been so disappointed with this company. It’s supposed to be a top dollar machine, but it hasn’t been and neither has support. Beware, if you spend the money, you might be put through the ringer for months with no real resolution. So very disappointed and sorry she’s having to go through this. I would never want this for anyone!