Bests & Worsts Reviews from Amazon

I got this phone just in time to switch carriers as my current billing cycle ends tomorrow. I went into Verizon to setup this phone and its NOT UNLOCKED despite the "LTE Unlocked" sticker on the back of the phone. Its still on Sprint. Amazon put me in touch with Samsung who put me in touch with Sprint who told me to contact Amazon. Big circle and huge waste of time. Now i am going to be without phone service until this gets figured out. Very frustrating.