Bests & Worsts Reviews from Amazon

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152
people found this helpful, as of 2023
ranked #209,164 most helpful out of 571,544,897 reviews
★☆☆☆☆
Frame fell apart after 3 days
I am sorry to report that this product has very shoddy metal construction. Upon arrival it looked fine and assembled easily, cushions are very thick and sturdy. However, many weeks later when our adult guest (*under* 150 lbs) used it for the first time, by the third day the metal grid in the middle section completely separated from the frame, making the bed unusable. Upon close examination, it appeared that the grid is only connected to the frame on *every other* wire, making the claim of 250 lbs weight limit unbelievable. We sent several emails *with photos* to DBROTH regarding the situation and received only automated replies. We realized that it was far past the return limitation date and there was no hope of any compensation but were very disappointed not to receive any acknowledgement of the problem. Bottom line: Is this a common development for *delayed use* equipment and the return expiration is a convenient way for the manufacturer to deal in cheaply made products and never be liable for replacement? We will probably never purchase from DBROTH again.
March 2013 · Home and Kitchen · verified purchase
the product in question
BW Products OTTOMAN BED WITH COVER - BROWN
3.7★ · 60 ratings, as of 2023
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