Bests & Worsts Reviews from Amazon

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225
people found this helpful, as of 2023
ranked #135,124 most helpful out of 571,544,897 reviews
★☆☆☆☆
Disappointed in Coleman and Amazon.
I loved the product when it first arrived, I was surprised by how sturdy the tub itself is and instal was very easy. I had the tub up and running in less than 20 mins and fully heated to 104 within 24 hours. However 6 months in a very loud noise came from the pump and 24 hours later water was everywhere. I contacted Coleman for warranty but they informed me the model number I had was to old for them to warranty and I had to contact Amazon. I contacted Amazon and they quickly shipped me out a replacement. I got the new one set up and the old shipped back and less than 3 months later boom....loud noise but no leaks. I searched all of the the net for a fix but came up with nothing and about a week after the noise started water all over the place again. Contacted Coleman again...same response I got the first time but this time when I contacted Amazon they wouldn't replace the unit. They literally will do nothing, they say Coleman has to cover it and Coleman says Amazon has to cover it. So now it's headed to the dump. I would still give the tub 5/5 stars but the pump/Coleman/Amazon in this situation 0/5. Also I followed the maintenance instructions perfectly. Replaced filters 2-4 times a week depending upon usage of the tub, it was on a covered patio out of weather and sunlight.
March 2017 · Patio Lawn and Garden · verified purchase
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