Bests & Worsts Reviews from Amazon

Purchased/installed this model Sharp microwave 11 months ago. Didn't want an over-the-range/hood type microwave and didn't want one sitting on the countertop. We really like the overall design, but... We have had four service calls in less than a year. Three were when the motorized drawer open/close mechanism failed and had to be repaired. The fourth call I'll describe shortly. This microwave does not have turntable, but does have a internal "stirrer" (can't see it; it's a perforated disk that rotates behind the inside top panel) meant to distribute the energy and provide even cooking. Despite this it still cooks unevenly. We purchased an after-market wind-up turntable (Micro-Go-Round; about $25; works fine) to use when we need to heat something evenly (vs. heating water, etc.). The fourth service call was when this "stirrer" began rubbing against the top interior of the oven. For some reason it caused a fairly significant arc, burned a hole in the top interior, and sprayed a few bits of molten metal inside the oven. A $700+ microwave should be as reliable and perform its basic function (heating/cooking food reliably and evenly) at least as well as a $150 one. Sadly, this one does not. Despite its failings we still love the drawer design. However, Sharp needs get its quality control act together and correct the design failings of this product. I'm about to (grudgingly) buy an extended warranty, as I have no confidence we won't continue to have problems with this product.