Bests & Worsts Reviews from Amazon

This is the first review I have ever written. I bought this soundbar based on independent reviews and the reputation of Polk. It was not easy to set up, for the HDMI connection did not seem to work. I should have realized this could be indicative of a greater problem. Nevertheless, I used the optical connection and things seemed okay....for a few weeks. Then I lost my optical connection, but now HDMI worked, and then I lost connection to the remote, an intolerable situation. I was now one or two days outside the 30-day return option, and I had discarded the original packaging after a few days of the unit working well. So, I was in a bind. After getting in touch with a real human voice at Polk, a victory of sorts, I at least got them to commit to send me a new remote, which took over 2 weeks to arrive, and surprise, was no better than the first remote, i.e., it would not connect to the main unit. Finally, I realized I had a totally defective unit and wrote back to Polk asking if I could just return the whole thing and my willingness to settle for $100 or some such accommodation. I have not heard back. I have since purchased a wonderful, less expensive Vizio unit, great sound and easy to set up. The disassembled Polk unit sits in my den until I decide to just trash the whole thing and write it off as a bad experience. This has left a bad taste in my mouth about not only Polk, but Amazon, for if I had paid a few bucks more at Best Buy, I'm fairly certain they would have taken it back, and they would have been suitably apologetic.