159
people found this helpful, as of 2023
ranked #205,140 most helpful
out of 571,544,897 reviews
★☆☆☆☆
ALL OF THESE PHONES CRACK
The reason the screen can fold is because it's made out of soft plastic. They put another layer of slightly harder plastic on top of the base screen to protect from scratches.
The harder 'screen protector' layer can only be folded for about 6 months before it starts to peel up and crack. This would be fine if samsung had ANY POSSIBLE WAY TO REPLACE IT but they don't. Because of the crease you need a special machine to reapply a new protector. There's only a handful of places in the United States that have the necessary equipment, so if you don't live in 1 of the 4 cities in the US you're out of luck.
If you contact them to fix it they might let you ship it in for 14 days to get repaired, but due to how common this is theyve recently stopped acknowledging the damage as a design problem. So it's no longer being covered under warranty. You'll have to pay like 300$ to get it replaced every 6 months and not have your phone for those 14 days.
It's really frustrating because it's an otherwise great phone ruined because of terrible support from samsung. I wish I never bought it
October 2022 · Electronics
the product in question
SAMSUNG Galaxy Z Flip 4 Cell Phone, Factory Unlocked Android Smartphone, 128GB, Flex Mode, Hands Free Camera, Compact, Foldable Design, Informative Cover Screen, US Version, Pink Gold
3.9★ · 21 ratings, as of 2023