Bests & Worsts Reviews from Amazon

according to people

273
people found this helpful, as of 2023
ranked #99,337 most helpful out of 571,544,897 reviews
★☆☆☆☆
TERRIBLE WATCH, TERRIBLE CUSTOMER SERVICE. Casio sent me a $965.57 bill to repair a $400 watch!!
DO NOT BUY THIS WATCH, CASIO DOES NOT STAND BY THEIR PRODUCT AND IT IS ABSOLUTE GARBAGE. I bought this watch a little more than a year ago and immediately started having problems with it. I called customer service several times to try and fix it and each time I called they told me that I should start with the "easy" fix (i.e. a new cord, cleaning procedures etc) rather than return it for service. Finally after several months with a broken watch I sent it back for service. Casio sat on the watch for two months, without any updates. I had to call several times and they never had any idea what the status was. Finally, after two months of this I was told that they have "recreated the problem" and that the watch was broken and needed a "new module" but they could not actually tell me what was wrong with it because the watches are "sealed". In case that was not bad enough, even though this problem started in month 6 and I had called multiple times about the same issue (and they have a record of this), they are are refusing to honor the warranty, claiming that because I did not sent the watch in before 1 year (based on their advice to try the "easy" fix first) I will have to pay for all repairs to the watch. I argued that this was complete none-sense but they said there was "nothing we can do". Then, to top it all off, they finally sent me the bill to repair the $400 watch and fix the "module". I have attached a copy so that no one can accuse me of making this up. Casio sent me a $965.57 bill to repair a $400 watch!! The other option is to not repair the watch but then I have to pay a "shipping and handling" fee to have my watch returned to me!! This is the absolute worst service I have EVER received from a company. DO NOT BUY ANYTHING FROM THESE SCAMMERS!!! YOUR WATCH WILL NOT LAST A YEAR AND THEN THEY WILL CHARGE YOU TWICE AS MUCH TO FIX IT!!!! BOYCOTT CASIO!!!!!
September 2017 · Electronics
the product in question
Casio WSD-F10 Smart Outdoor Watch
3.8★ · 84 ratings, as of 2023
worser bester