Bests & Worsts Reviews from Amazon

Let me start this off by saying I love this jacket. This is my second time ordering/returning this item. The jacket arrived in a timely manner and it was packaged in a nicely sealed plastic bag with the tags on the inside of the jacket. The first time I purchased it I found green stains on the sherpa lined hood. I returned the jacket and I received my replacement jacket even faster. I opened the box and found the jacket in a sealed plastic bag but unlike the one I had the first time. The jacket didn’t have any tags on it and I found hair on the inside of the hood. To make matters worse, I opened the jacket to find a big hole on the inside. I’m extremely disappointed because this jacket is so warm and cute. I don’t know if I even want to bother trying for the THIRD time.. goodluck!