Bests & Worsts Reviews from Amazon

I was enjoying the use of this smoker for jerky, pork chops, beer can chicken, even cold smoking cheeses. However, about the ninth time using it l, it stopped working and I discovered that it had suffered a major failure that burnt up all the insulation within. Additionally, despite hearing good things about Masterbuilt standing behindo their products, the company refused to replace the faulty smoker and instead were just wanting to send me a replacement box that wouldn't show up for over 3 months. Very disappointed in Masterbuilt! Be warned.