Bests & Worsts Reviews from Amazon

I purchased the U700 from Amazon expecting a high quality humidifier with high quality customer service. At a price near $400, I am totally disappointed with both. The hygrometer on my unit reads about 20-30% lower than actual. I have three different hygrometers I use for my guitar collection. All of them confirmed the humidifier was way off. This may not seem like a big issue, but it is huge. When "auto" is selected, the u700 continues to run until 50% humidity is reached. However, the actual humidity is a balmy, sticky 70-80%. This isn't good for guitars, wood, electronics, or really anything (unless, perhaps if you have a banana tree indoors...). What disappointed me the most was the customer service I received from Air-O-Swiss. I contacted Air-O-Swiss the day after I received my U700 humidifier to try to troubleshoot my humidifier. The technician verified my unit was defective. My options from Air-O-Swiss were to go through the hassle of registering the humidifier, then submitting a warranty request, waiting for an RMA, then contacting them again. Also, shipping would be at my own expense, and it would take several weeks to get a working humidifier. Wow, that's a slap in the face. I asked to speak with a manager, but there was apparently only one manager, and she was "out sick". I left my contact information, and requested a call back. It has been a few days, and I have not received a call back. I called Air-o-Swiss again today, and I was told by a different technician that a lot of these units are defective. Also, I have still been unable to reach a manager... There is a corporate office, and I can "feel free to email them my complaint". Anyway, I'll just give up on Air-O-Swiss altogether, and return this unless piece of plastic to Amazon. I will never buy another overpriced Air-O-Swiss product again, and I do not recommend them. *** Update After four calls in to Air-O-Swiss customer service, I have still not heard back from a manager (or anyone for that matter). I requested to speak with a manager four times. On four different occasions, I gave my full name, phone number, and email address. I was told on each of my calls to Air-O-Swiss a Manager would call me. I have not even received the courtosy of an e-mail from Air-O-Swiss...