Bests & Worsts Reviews from Amazon

Just abominable, at the absolute worst time in my life possible... Things kept not working, I kept calling customer service, barely intelligible robotic people kept telling me I needed to reset the hard drive and wipe out everything I'd put on it (again). Final straw was the touchpad suddenly stopped working - after an agonizing 2 hours on the phone, conclusion was a hardware problem, no choice but to return it. Also, the sound is WAY too soft - I tried all these "fixes" I found online, nothing helped. Why would you need "fixes" for something so basic as acceptable sound in 2019?? Went to Best Buy, the dude just winced when I told him I had bought an Acer. DO NOT BUY. I hardly ever bother to review products one way or the other, but I owe this one to you.