Bests & Worsts Reviews from Amazon

Wel this was a bad experience, (not becasue of Amazon. This show thrower arreved in a double box, the inner colorful box and the outer box with the from china address. So I took to out of the box and examined it before assembling it. The first thing I noticed were both "hub caps" were sitting in the bottom of the box. One with a tab broken, so I immediately checkked the wheels, the left one would not spin at all and the right one barely. The axle was protruding about an inch or so beyond the wheel that would prevent those hub caps from ever going on and it seems like there should be a spacer or something to hold the wheel away from the support bracket. So it says on the box call GreenWorks before returning to the seller, so I did and what a waste of time that was. I was immediately told it must be an Amazon assembly error, even though it was in a sealed box. I thought we would have a conversation on the possible missing spacers, but all I got out of this was an offer from GreenWorks to provide the Amazon contact number. THe support agent didn't even care that the QC#24 sticker was right by the wheel that would not turn. So far Amazon has been good we're going to try to arrance a swap and pickup. So to wrap up: 1. I bought this because of the 4 year warranty, but if this is the way GreenWorks customer service is you can forget that. 2. I expected weaker construction, but I think it's reasonable to expect the wheels to turn. 3. The Snow-Joe product while more expensive might be sturdier. 4. I'll stop back when I get the replacement. Steve