Bests & Worsts Reviews from Amazon

I was so excited about this coffee maker. The 4th time I used it, I heard it crack as it was heating. So much for the chemists grade glass. I notified Chemex of the problem and that it was a recent purchase and had only been used a few times. Their response was that I could purchase a "Factory Second" which would have cosmetic problems for $10 plus the cost of shipping. I was honestly floored that they wouldn't stand behind their product and politely requested a new one. They refused. I am going to return this to Amazon along with all the stuff I purchased to go along with it and let Amazon deal with them. Buyer beware!!