Bests & Worsts Reviews from Amazon

I purchased this dryer the end of October 2009. It worked fine for 4 months when the high heat setting quit. Finally after another 2 months of drying my hair on "low" I returned it to Helen of Troy at the cost of $20. Within a few weeks I received a standard form letter from Helen of Troy saying the product was on back order, and "if available" it could be replaced with a comparable unit; (course there isn't such an item so that option was out)...or I could request a refund. To purchase another unit, at a higher price and pay shipping for the 3rd time ruled out requesting a refund. So I'm still waiting....I called Helen of Troy again, this makes the 6th time in 3 months and they still can't give me an expected delivery date, just that they have placed an order....I would say that Helen of Troy is not a reputable company, not at all consumer orientated and diffidently not a company that cares about customer satisfaction.....Beware if you purchase this product or any other for that matter that is under the parent company Helen of Troy.