Bests & Worsts Reviews from Amazon

The hardware is fine. The hopper mostly works, even if the quantity of food dispensed will vary by a good margin. The container is closed securely, and it survived being left alone with a very curious dog. The software, and I mean every bit of it from the firmware to the app on your phone, and the cloud service, is complete garbage. Basic things you'd expect to work, just don't. The manual feeder button can't be reliably disabled, nor does it actually work reliably to begin with. It does have a light to attract dogs to poke it though. Diagnostics to understand why things are failing (manual feeds, automatic feeds, app being unresponsive) are nearly non-existent. Errors you'll encounter will leave you with absolutely no leads to investigate. You won't know if what you're seeing are network issues, DNS issues, or cloud connectivity issues. The MAC addresses printed on the bottom of the feeders are wrong. Getting support consists of leaving unanswered voicemails and sending unanswered emails. The troubleshooting suggestions on the website are useless. The app has no support for more than 1 pet, so you'll need to logout and back in with separate accounts to manage each feeder. You can't do anything outside of the app. There is no website, no API, no local-network interface, and no meaningful integration with smart hubs or similar. The majority of the features in the mobile app are designed to collect info about you and your pets, to try to sell you food. The remainder that are supposed to operate the feeder are unreliable. I ended up 3d-printing a secure cover for the manual feed button that I can't disable, and it protects it from pokes by the dogs. I'm also working on an Raspberry PI solution to replace the cloud-only electronics garbage that doesn't work. All it needs to do is run the hopper on-demand, or on a schedule. It's not hard, but this company managed to screw it up in every way imaginable. I don't say this as an anti-cloud-enabled devices person, I have ton's of IoT devices in my home, but they actually *work*. Will any of this be worth it in the end? Absolutely not, but like I said, the hardware does work and I'm willing to make the other half do what it's supposed to.