Bests & Worsts Reviews from Amazon

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340
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ranked #69,505 most helpful out of 571,544,897 reviews
★☆☆☆☆
Really disappointed with DHP's customer service
I'm a single-mom and I bought this bed frame for my daughter's birthday. It was in my price range and still cute for my little girl's room. I had curtains hanging from the canopy, but my daughter pulled on the curtains and bent two of the bars making up the canopy top. Understanding that this was not covered under warranty, I called DHP to order and pay for (out of my pocket) replacement parts. I was shocked to find out it would cost $75 for two thin rods that are decorative pieces making up the top of this bed frame. Again, I'm a single-mom and paying $75 for something in total I paid $118 for is out of the question for me. What kind of company charges replacement parts at over half the cost of the entire product itself?! I'm extremely disappointed in DHP and the way that they treat their customers. I saved up in order to make this large purchase for my daughter and would have to pay nearly the cost of a new bed frame to have it fixed like new. Accidents and damage happen with young children, so DHP should make replacement parts affordable and not put someone in a situation where it is nearly just as expensive to buy the whole frame over again. I would encourage others to shop with other companies that value their customers, unlike DHP.
July 2018 · Home and Kitchen · verified purchase
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