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★☆☆☆☆
The KX-TGE Line Has Issues
I've used Panasonic phones for years, but they need to be updated at least every 3-4 years. The main reason I wanted to update was to have more call blocking. My old phone could block 20. This was the third model I've tried since deciding to update. The first one made a weird sound while using the speaker on any handset, and it was also in the KX-TGE line. It was an issue with the phone, not anything else. What I loved about it was that it could block entire ranges of phone numbers, and my telemarketer calls all but stopped. I couldn't live with the speaker issue, so I exchanged that model for a different one, not realizing it could block only single entries, and not ranges. The telemarketer calls started up almost immediately. After about 10 days, I spent almost 2 hours researching Panasonic's different models. While I like their quality, they have SO many models, it's just ridiculous. I wanted one of the newest models, and even the Panasonic website won't tell you which models are the latest and greatest. (They "say" they're showing you the newest, but that's not the case.) The various phone descriptions will say call blocking is included, but you have to actually go to the user manual to find out whether you can block ranges of numbers.
Even after all my research, this phone had the same mysterious sound issue when using the speakerphones. Back to more research. I did online chat with Panasonic to *try* to find the absolute newest cordless phone they had. The person on the other end could not have been more clueless. I knew more about their products than she did. Next I called their 800-number and asked the same question. This person was even more clueless. She transferred me to a salesperson. When I asked her which models could block ranges of numbers instead of individual numbers, she kept repeating, "but all of our phones have a blocking feature." That's not what I asked, and I told her that blocking ranges of numbers was a feature on some of their phones and that she should know that. I was never able to make this person understand the difference between blocking ranges of numbers and blocking individual numbers, so I hung up.
After more research on various websites, I discovered the Panasonic KX-TGE234B. I've been using it for almost 4 days, and so far, it's perfect. It's a major update from previous models.
October 2014 · Office Products · verified purchase