Bests & Worsts Reviews from Amazon

This machine makes good coffee and I purposefully got one with a thermal carafe instead of a heated tray because I have had a problem with the glass carafes getting broken. If you purchase this unit, be sure you understand it does not have a heating element to keep the coffee hot, but the insulated carafe worked well for us. This unit lasted 5 months after brewing two to three pots per day. I assume the heating element is the problem, and it is the same issue as other reviews that it only pumps one or two cups of the water we put in the reservoir and then stops. We tried running a descaler through, but that didn't seem to help. The unit was within the warranty period, but past the return date. The warranty said to take it to a Black & Decker authorized service center for repair, which I was skeptical of. When I took it there, they confirmed they don't repair coffee makers, and gave me an 1-800 number to call. The person on the phone was very helpful and gave me an authorization number to get a replacement. There is a date on the electrical plug, and I had to cut off the plug and mail it in with a check for $7.50. When you add postage, I have invested another $10 on a $49 purchase for a unit that may or may not last 5 months again. I have already purchased a different brand, and will keep this one in the box for a spare. Plus now I have two carafes for it. If I had seen the reviews about the unit not lasting for long, I probably would have made another choice. For sure knowing what I know now, I would not purchase this coffee maker again.