Bests & Worsts Reviews from Amazon

This is my first ever review after purchasing thousands of items on Amazon... I purchased the Searzall along with the recommended torch, set it up correctly with the spacer provided and seasoned it just as the instructions and video instructed. Upon first use, the Searzall failed after trying to sear 3 steaks. The aluminum collar melted and it no longer worked properly. Not good. I reached out to Matthew at Booker and Dax team, sharing my experience. He replied asking for pictures, I sent them. I heard nothing. I reached out again, he said the pictures were too big, I resized them and sent them again... nothing still. 3 weeks in all. So $75 plus the $50 for the recommended torch and it failed the first use. Pretty annoying. I can get a great quality sear in less time with a cast iron skillet. It's more versatile. Update - Matthew from Booker and Dax just reached out and is supposedly going to send me a new Searzall so I'm going to give it one more shot! 2nd Update - I never received the second Searzall and I just found the box containing the failed one so I figured I'd update this. This product sucks. It never worked as described, it's fragile and poorly made. I'm competent enough to know the difference between breaking something due to my inability to properly use an item and an item's lack of quality. This fits in that second category. I can't recommend this at all. Instead get a cast iron skillet and save yourself a bunch of money, plus you'll have a very useful tool which can be used for many other dishes. The Searzall is a piece of garbage... literally, it's sitting in my garbage as I write this. The only thing worse than the Searzall is their customer service. As a company, I can't see them lasting very long with an utter lack of follow through.