Bests & Worsts Reviews from Amazon

My first vac arrived with a malfunction - the change bag light was on & the light would not turn off despite removing and re-installing the bag. In addition, the vac would simply turn off repeatedly when I tried to vacuum. So I contacted Hoover's 'Platinum' customer 'service' & explained the issue. The Hoover rep (Rebecca) stated there had been a problem with the circuit board in this model & offered a replacement unit. Fine. So the 2nd unit arrives & it has the SAME PROBLEM...right out of the box! Again, I contact Hoover's customer 'service' & the rep says I can 1) Request a refund 2) She can send a 'tested' unit out(vac #3!!!!), but I have to send back at least one of the 2 units I have before they'll process the 3rd vac. The rep was definitely trying to persuade me to take the 3rd unit & not the refund. I said I'd pretty much had it with the flawed units/waiting/dealing with this ongoing problem & was inclined to take the refund. She said she'd send labels out for both unit returns. Fine. So she sends ONE label to me & I send her ONE unit. I called Hoover customer 'service'(Brittany)to request the return label for the refund of the remaining unit & I'm told THEY WON'T ISSUE A REFUND FOR THE REMAINING MALFUNCTIONING UNIT!!!! I was shocked! According to 'their' notes, I had said I was cool with just getting a 3rd unit & not the refund. NOT TRUE!!!! I stated I never agreed to a 3rd unit & wanted a refund. The Hoover rep said they don't DO refunds. I asked for a manager (Lisa)and was directed to a voice mail graveyard where my refund request message sits & rots. I think this is sick, considering the cost of the unit, the time wasted, & the level of irritation. HOOVER Customer 'service' SUCKS & not in a good way!!!! These units ARRIVED BROKEN!!!! The Hoover rep ADMITTED there's a circuit board problem!!!! I would expect more from Hoover. Shame! Shame! I'll be making it a point to tell EVERYONE about my terrible experience with Hoover & their poor quality control!!!!