Bests & Worsts Reviews from Amazon

I really wanted to love this item, but my experience with it and with Breville support was disappointing. I was attracted to the non-stick stove top useable insert. When my item arrived, I notice a bare metal defect on the inner rim with adjacent coating peeling off. Returned to Amazon with rapid replacement. The replacement also had a defect in the vessel coating and was returned for a refund. The cooker is manufactured in China, and the machining/finishing of the cooking insert is not good. The coating itself is a Teflon like material, not the newer metallic coatings (viz Scanpan). Although there are some "official" descriptions that say that metal utensils are permissible, the instruction book states clearly that only non-metallic utensils may be used. The lid of the device is thin stainless, "cheap" appearing for a product in this price range. The temperature knob has the feel of a multiposition old radio leaf switch. I measured the temperature in the vessel and did not have the overheating problems described by some. Max temp on high was 205 degrees. My largest concern was an attempt to reach Breville customer support via phone----on hold for 40 minutes before I gave up. There was no response to an email I sent to customer support. Buyer beware.