Bests & Worsts Reviews from Amazon

A huge disappointment. I understood that buying a refurbished phone could be a risk, but I figured that it should be pretty safe in this case, being on Amazon and having a bunch of good reviews. Big mistake on my part. I started setting up the phone the very same day I received it. During the set-up, the phone kept spontaneously shutting down, but I figured this had to do with the fact I was in the lengthy process of transferring my information from an Android phone. This continued for *literally* hours until I finally gave up and decided not to transfer ANYTHING from my old phone just so that I could set up this new one. The spontaneous shut-downs continued until, by the end of the night, the phone would not even power on again. At this point, I knew that I should just return the phone, but according to the seller’s directions, you must perform a factory reset on the phone before sending it back. I couldn’t do this because I couldn’t even turn the phone on at all! I contacted Apple support, and I couldn’t remotely reset it because I didn’t have an Apple computer. So, I had to make an appointment at the Apple Store just so they could factory reset it for me so I could send it back and get my $1000 back. This was in all honesty an absolute nightmare to deal with. A financial risk because it was such a huge purchase (especially to risk getting stuck with once it was broken), and a huge waste of my time (the whole ordeal spanned nearly 2 weeks) trying to set up, then chatting with Apple support, then having to go to the store to reset, then finding a way to send back. Tl;dr: a nightmare of an experience, would NOT recommend