Bests & Worsts Reviews from Amazon

I USED to like this game (Castle Clash)…I was playing the game and attempted to use some jewels to speed up one of the tasks I was working on. Nothing seemed to be happening when I selected to use the jewels so I pressed it a few more times. I then happed to glance over at my jewel counter and noticed that the number looked lower than I remembered. I pressed the button one more time to be sure and lo-and-behold, more jewels disappeared, without effecting the process. I contacted customer service immediately letting them know what happened and I got a very short note saying we have looked into it. No error. That’s it. I have also noticed I will have mysteriously missing manna/gold/jewels when my game stops in mid pay due to something or other. Sometimes it says it’s because it lost internet connection for a nanosecond others I don’t have any rational explanation for. After days of waiting the only message I got was as follows: Dear player: Thank you for bringing this issue to us. We have looked into this issue and after our investigation, there is no record of any Gems being deducted from your game account abnormally on the reported day. Hence, there is no system error on this issue. We hope this may clarify your doubt on this issue. Thank you for your support and have a nice day. Yours sincerely, Jiayan Wu (Rep ID 2423) Castle Clash Team