Bests & Worsts Reviews from Amazon

according to people

109
people found this helpful, as of 2023
ranked #244,155 most helpful out of 571,544,897 reviews
★☆☆☆☆
Do not buy!
We have the Family Hub French door with the screen in front. Paid approx $2300. This thing is a piece of garbage. First, they changed the app with no notification so we lost all the things we had programmed including pictures. The ice maker is HORRIBLE!!! So horrible that I have invested in a portable counter top ice maker. I'm not sure what's going on with it, but whenever we call for service, we're told we have to defrost it before they'll come. How does that show them the issue? The ice and water spills outside the ice bucket and then freezes together. Every few days, it stops making ice. That's because it's clogged with ice and can't work any longer. I have to take a hair dryer to it to defrost all the stuck frozen water and ice cubes. Today I did it, and I noticed there is a ton of mold under the lip of the mouth where the water and ice comes out to the dispenser. Gross. There is no way to get to the mold. Also, ice gets stuck in the dispenser and melts, so it leaks onto the dispenser on the door. I wish I would have taken a picture of the clumped frozen water before I posted this. Piece of garbage. Do not buy!
July 2018 · Appliances
the product in question
Samsung RF265BEAESR/AA 24 cu. ft. 3 -Door French Door R
3.5★ · 35 ratings, as of 2023
worser bester