Bests & Worsts Reviews from Amazon

Bought this in October. 2017 and at first was very pleased By February one of the sensors had a fault that seems to be common online (FAULT 03). I initiated a request for RMA with HTC and sent it in. This was received by HTC on 2/20 and it is now April 19th and they not only have not replaced it, they cannot commit to a date, nor is there any guidance when this will be fixed. I have had better customer experience with Spectrum cable than HTC. Each week I start a new chat (only way to engage their support) and I am told something to the extent below 2/26 "Thank you for patiently waiting. I was able to check the repair details and it shows that the device was received 02/20/18. The repair process will take 7-10 business days from the day that we receive the device. Once done you will be notified via email with the tracking information for you to know when you will receive your device back." 3/12 "Please accept our sincere apologies for the inconvenience you may have experienced in respect to the device. Your case has been escalated personally to our upper management. They have confirmed receipt of the escalation, and are diligently working towards a resolution. Once a resolution is obtained, we will contact you with the results" 3/20 " I took the time to read your email and I found that you have an issue with the Base Station fault 03. I understand your frustration with this eventuality. I know how excited you are playing with the amazing HTC Vive. They are amazing! Don’t worry you are in the best hands to solve the issue." 3/21 - "We know the process is taking more than expected and we apologize for it, the process has been escalated, it means your device is in priority and as soon as our techs finish with it you are going to be notify with the outbound tracking number. Thanks for being part of the HTC family!" BTW, they suggested I try a new game on a system that is not working 4/2 " I completely understand your concern related to the repair of your base station, and yes, you have an escalation, they didn’t contact you yet because we don’t have additional updates like a return tracking number or something like that. Nevertheless, we are working really hard in having this resolved for you as soon as possible. Please give us a few days more and as soon as we get anything we will reach you back." 4/16- "I called RMA in order to check if we have more updates but for the moment, we have to still waiting, I know you are really worried and frustrated at this point, trust me, but we are keen to resolve this as much as you are, please give us one more week and as soon as we get any additional detail we will reach you back with it." I would not reccomend anyone buy from this supplier based on this horrible customer experience