Bests & Worsts Reviews from Amazon

Okay, I don't hate my Echo, I like it but I do hate Amazon's decision to treat existing owners as second rate citizens! What am I talking about? Bought my Echo on Aug 3rd 2015 for use by a family friend who is 102 years old. I set it up and installed it in his apartment without issue. He doesn't get out much these days and doesn't have a computer and never did. He asks Alexa to play his favorite songs and read aloud Audible books I've purchased for him, he checks the weather and listens to news - he loves Alexa and talks to her daily. Well he did, she died on Nov 6th, she was only 3 months old. I picked her up and called Amazon for help. They think it's the power adapter and were all set to send me one when the rep said "we expect them to ship by Dec 2nd". "Wait a second, what if it isn't the power adapter and then we are into Dec and maybe Echo's aren't in stock then", "why don't you just send me a new one in a box and I'll return this defective one" - "sorry sir, we can't do that". "Why not", "I can see it says online if I order a new one right now it will be here tomorrow", "sorry sir, we can't replace a defective Echo with a new one". "Okay then, how about I return this defective Echo for a refund and then I'll just buy a new one", "sorry sir, it has been more then 30 days since your purchase and I can't refund your money". Needless to say I was not a happy camper. So I asked for a manager and while I waited I pulled up the Echo warranty. It turns out the warranty is good for a year and one of Amazon's options is to - refund your money (if they want to). After I spoke with Lewis for a bit he decided they wanted to and in a moment when I'm finished writing this I'm going to buy a new Echo. Why? Because the Echo is cool and I care about my friend and he misses Alexa and at 102 years old, time is not something to waste! Amazon, you should love your old friends at least as much as your new ones. You did right by me but only because I pressed the issue and stood up for myself, you can do better!