Bests & Worsts Reviews from Amazon

Let me first say that I actually LOVED this cooler! The customer service leaves A LOT to be desired. I purchased this bag and when it arrived, the overall look, feel and quality of the bag far surpassed my expectations- AT THAT TIME. I purchased the bag in February and used it under a dozen times (because I didn't need a cooler for my beer in the winter). As my husband and I stopped at a local gas station for beverages, to bring to a friend's party, the zipper just pulled off the track. I couldn't believe it and I felt like someone had stabbed me in the heart. I finally found the contact information for the company and sent them a message. It has now been over a week, and I have yet to hear a single word. Nothing. Nada. Zip. Zilch. I decided to call them last night (Tuesday, July 20) and had to leave a message in the general box and I STILL haven't heard anything. I realize I didn't spend a small fortune on this cooler, but I certainly would have expected it to last a wee bit longer than less than 12 uses. I don't think I've actually ever put the full 30 cans + ice, as it says it designed for. The exterior has held up. The insulation looks great. Hell, I feel like I've babied the daggone thing, because I just loved it, and what do I get? Bubkus! Nothing. Not even a "so long, see ya later sweetheart!", "kiss my grits", "too late now, we've already got your moola". Oh well. If you don't mind spending money on something that you can't trust to last even a summer, or being "ghosted" by the manufacturer, then go ahead, order this. And what's worse, is that the week before my heart was ripped out of my cold, sober heart, I answered a question about this bag and finished it with " I love this bag". Oh well.