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ranked #126,687 most helpful
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★☆☆☆☆
No Refund :-/
So I tried the 7-Day free trial. I realized I couldn't use the service (wasn't worth it for the price), so I tried to cancel it on day 2. I think there was an issue with my browser, but the cancellation didn't go through for some reason. Anyway, I was charged $39.99. I noticed the day after the charge, contacted customer service and asked if I could get a refund explaining the situation (and the fact I was strapped for cash this month). They told me no, which I can understand due to the agreement, but it is still frustrating considering I will not be using the service at all in the time I'm paying and I haven't used it since the second day of the trial. I had this situation once before with Hulu, and they quickly refunded me and I subscribed again once I could afford the payments (yay Hulu!). They earned a customer for life by doing that. I think Fubo could learn from that example, honestly.
Recommendation: Sling TV offers a better bang for your buck (that's the service I decided to go with since it's less expensive and offers the channels I want). I had considered going back to Fubo in October, but now it's for sure no.
August 2018 · Software · verified purchase