Bests & Worsts Reviews from Amazon

While this printer has many nice features, especially airprint, it has a MAJOR design flaw. I bought this unit specifically for the second paper tray. Most people that buy a printer based on it having 2 trays, is so that one tray can be used for plain paper and the other for envelopes. Envelopes must be placed in tray 1. No options. Here's the problem: I have envelopes in tray 1, plain paper in tray 2. I set up Word to pull from tray 2 for normal printing, tray 1 for envelopes. Problem solved, right? Not quite. The printer has a preference menu which includes "default tray". I tried to set tray 2 as default - that is where my plain paper is - it only shows tray 1. It will not give the option of selecting tray 2 as default. Then why is this option even there???? I assumed a firmware update would fix this so I called Pakistan and talked to Bob, Richard, and Sally (who do they think they're fooling, if your name is Habib, then say so) and got nowhere. To my surprise, an AMERICAN from HP called me back later, actually he was Canadian, nice guy and 7000 miles closer and said he was checking into this. He talked to engineering and called me back again to tell me the bad news. Some engineer, that would be looking for another job right now if he worked for me, said that is the way the code is written. Sorry. Knowing they will not give the option of selecting a default tray, then why not make tray 2 the default since envelopes can not be placed in tray 2? Here's the scenario: I have envelopes in tray 1, plain paper in tray 2. Remember, envelopes can't go in tray 2. With tray 1 being the printer default, I must now go through the hassle in every program I use, to manually select tray 2 in printer options (within the program) every time I print, or else it will try to print a full page on an envelope. This half brained design also renders eprint and airprint useless because neither of these will let you choose a tray. If you use either of these, IT WILL PRINT FROM TRAY 1. Dear HP, I'm sure there are alot of software/firmware designers that are looking for a job. You SHOULD have an opening after this fiasco. Footnote: I would gladly pay an extra $30 for a printer and know that I could talk to an AMERICAN when I needed tech support. If you brought those jobs back over here, there would be more AMERICANS buying your ill designed printers. UPDATE: A very nice and knowledgeable AMERICAN from HP called today(11/16/11), and told me the first guy was wrong. There is a simple fix for this: Boot up printer without tray 2 installed. Shut down and unplug. Install tray 2 and reboot. BAM! There it is. Problem solved beacuse somebody that knew what they were talking about was actually on the other end of the phone. I now take back what I said about HP engineers, not customer service (Pakistan), just the engineers. I also found out that had I not written this review on Amazon, my problem would still not be solved. I will give HP alot of credit for monitoring what people are saying and taking action. Thanks HP. UPDATE AGAIN: I recently discovered that there is no way for the printer to print a fax from tray 2. Even though I have tray 2 set as deafult, it will try to print faxes from tray 1 and give an error that the wrong size paper is installed. I talked to Pakistan Patty until I was blue in the face and kept asking to talk to the escalation team again. She refused. She tranferred me to her supervisor, Indian Inez, that repeated what Patty already told me. These people really don't give a damn about the customers. After I accepted that this printer would not work as advertised, I simply requested some information on how to return it for a refund. She said someone would call me in a week or so. This is the last straw, HP. I WILL NEVER, EVER, EVER, EVER, EVER, buy another HP product of any type because of this product and the customer service I received - actually the lack of.