Bests & Worsts Reviews from Amazon

The experience of READING the Kindle Paperwhite deserves five stars. I'm giving it one star because of a technical flaw in the device's port that should have been Amazon's responsibility, regardless of warranty status. It took me a while to figure out what was going on. At first I thought I just hadn't kept track of how low the battery was. Then I read the Help section and followed the hint of using Airplane Mode to save battery, and also trying the Restart and Reset options. But still, sometimes the device would charge and sometimes it wouldn't. Kept thinking *I* was doing something wrong. I read some more of the Help section and saw the recommendation to always use a specific Kindle charger and cable. Fine. Purchased those. At first they worked OK, but then the same problem resurfaced: sometimes the device would charge, and sometimes it wouldn't. By the time I phoned Amazon and they agreed with me that the port was faulty, I was told that the device was three months out of warranty and that I would have to buy another, or purchase some other e-reader if I wasn't satisfied with the Kindle. So, in other words, the $120 we spent for the device have been wasted, and the device itself is useless, because of a flaw that Amazon should have have been willing to fix. Maybe $120 is nothing to the 1 percent, but to the rest of us, that's a good chunk of money, and we don't expect that the high-tech device we purchase will become completely useless in a matter of months. To say nothing of the money I've spent on all the Kindle books I've purchased. Amazon should warn people about this flaw in their design--and better yet, fix it!