Bests & Worsts Reviews from Amazon

according to people

130
people found this helpful, as of 2023
ranked #223,153 most helpful out of 571,544,897 reviews
★☆☆☆☆
BAD CUSTOMER SERVICE
I bought three of these cameras through Amazon and the newest model through Wyze. I had no problems on the first three with regard to setup and they work fine. The latest model might work fine also but Wyze changed the charging cord to two male end usb. Unfortunately they included the wrong charging cord. I have been trying to get these people on the phone to discuss the situation. BEWARE. when purchasing these cameras, you may not get through to customer service. I called five times. Three times I was told by the automated attendant to call back later. Twice the automated attendant told me that the hold time was three minutes. No problem, I held. When my turn arrived the automated attendant told me to call back later. If you buy these cameras you are on your own. Follow up post: ok, dummy me. Found the correct opening for the charger wire. It wasn’t obvious but when I tried to send an email to Wyze, the solution popped up in the email. Others must have had the same problem. Nevertheless, it doesn’t excuse the poor customer support. Moreover, the posts about the camera “spying” are disturbing. I will leave my post at one star.
December 2018 · Electronics · verified purchase
the product in question
WYZE Cam v2 - White
4.5★ · 121,629 ratings, as of 2023
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