Bests & Worsts Reviews from Amazon

I own 3 Instant Pots, including this DUO80. The pot has been defective since I unboxed it. It failed the initial water test by displaying the "burn" message. Customer service at Instant Pot has consistently taken the position that I, a Chef of over 40 years, don't know ow to cook rather than admitting that I have received a defective device. They even went so far as telling me that I purchased the product from an "inauthentic" seller (Amazon), and that they would honor the warranty as a "one time courtesy". When I asked them for the contact information for the regulatory agency in Canada that is responsible for oversight of their industry, they have been silent. No response to my email request. Fortunately, Amazon has stepped up to the plate and said that they would replace the product since the manufacturer has failed to live up to their responsibility. Amazon is WONDERFUL!!! That's why we purchase several thousands of dollars of products per year through them. Amazon rocks! Instant Pot has gone from a company with superior products and outstanding service to an entity that doesn't deserve to remain in business. Unreliable products and very poor customer service. They have been totally unresponsive to emails sent to sales and marketing. I use 3 Instant Pots simultaneously in my day-to-day meal preparation. When it comes time for replacement of these units, I will certainly be looking at other manufacturers because I cannot trust Instant Pot to provide quality products and honest customer service. Buyer beware!