Bests & Worsts Reviews from Amazon

Garmin nüvi 40LM 4.3-inch Portable GPS Navigator (US) I purchased this GPS to replace a Tom-Tom unit that was several years old and which would require the purchase of a map update subscription, which turned out to be very close to replacement cost! Unfortunately, though I followed the directions closely the Garmin Nuvi 40LM could not recognize the updated map file, even though the process completed "successfully". After four hours on with Garmin Support to update & re-install, device reset and complete re-install (2-3 hours elasped for each) the device still could not recognize the detailed maps. This is understandable with any mass manufactured device that has complicated soft and hard code installed. However, Garmin refused to send out a new/replacement unit to me under the warranty until the defective unit was received and processed by them, and then it could take 10-14 days. Give me a break! This is a $100 unit and not worth the time for any party. I can't believe that they would not simply ship out a new unit and let me return this one under an RMA. Stupid service policy! So I am simply returning the unit to Amazon (thank you Amazon for a great returns policy!)for a refund. I must say that in general the people on the support line were knowledgable and helpful - it's the company policy (and maybe the QA) that are in question. Now what? I need a GPS, so perhaps I will try and find another unit to purchase which will work properly.